Awin UI and API connections

Incident Report for Awin Service

Resolved

This incident has been resolved.

Posted Apr 23, 2024 - 18:48 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 23, 2024 - 18:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 23, 2024 - 18:42 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 23, 2024 - 18:37 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 23, 2024 - 17:32 UTC

Update

We are continuing to investigate this issue.

Posted Apr 23, 2024 - 17:32 UTC

Investigating

We are aware the Awin UI and API connections may be unavailable for customers, and actively working to resolve the issue.

We apologise for the inconvenience and appreciate your patience.

Posted Apr 23, 2024 - 17:26 UTC

This incident affected: UI (Directories & Profiles, Commission Management, Communication centre (in progress), Creatives, Dashboard, Datafeeds, Login, Reporting, Transaction Management (in progress)), APIs (Awin´s APIs, Transaction Notification (in progress)), and Websites (wiki.awin.com, hub.awin.com, ushub.awin.com).